1.1 Background to the study
Hospitality is a key component of tourism which is one of the fastest growing industry in the world over the past fifty years with no signs of negativity in the 21st century. Apart from a country’s beautiful environment, the warmth reception by host communities as well as political and economic stability, tourists’ memorable experience are deeply influenced by the quality of service that they lodge. The hospitality industry represents a rapidly growing subsector of the global economy. It also plays a significant role in the economy development of a nation. It offers many opportunities for those who want to start a business in the accommodation sector.